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Businiess name:
Travel Orlando Transportation Service
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Review by:
citysearch c.
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Review content:
DO NOT USE THIS COMPANY!!!\r
'\r
I was horrified with the service my girlfriend and I experienced with this company. Now mind you, I am very thorough when I research vacation trips. We had planned my first cruise on Carnival and had everything in place. I researched several transportation services and found this to be one of the cheapest with minimal good reviews. WELL...you get what you pay for, but in this case, we didn't even get THAT!!\r
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It all started when we arrived at Orlando airport. My flight arrived a few minutes late and our luggage was very slow to be picked up. We had a 1:30 pickup time with the TOT (travel Orlando Transportation) The driver called me 4 times in 30 minutes asking where we were. I told her we were standing at baggage claim waiting for our luggage. Each time, she said ok, and told me where she was and she was waiting. Well we did finally go outside to where she was supposed to be and found out we had been left stranded at the airport! She decided to leave us with no call to tell us. I immediately called the office and received their voicemail. They NEVER answer their phone!! Someone did call me back about 20 mts later and said, sorry but they had to leave to take the other passengers to their destinations. I said, why would they not call me and tell me they were leaving? They also said that we would have to wait until 4pm to get picked up!! It was 2pm!!!\r
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This enraged us, and I decided to try to find other transportation, but it would have been super expensive and a big hassle. SO we waited until 4pm, and guess what? NO vehicle came until 4:45pm!! Needless to say we were VERY upset. But that;s not all!! We sat in the van until 5:30pm waiting on another party!! SO now we had been at the airport 4 hours!!! \r
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Next, the driver was on and off her cell phone multiple times while driving, and ignored the fact that the air conditioning was on full blast. We had to beg her to turn it down. Also she ran off the road once while she was twirling her hair!!\r
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After we finally arrived at our hotel 5 hours later, we called the office. Then the fireworks began. My girlfriend actually made the call, because I was just too furious to call. She put it on speaker phone. What happened next blew my mind! The owner AND the manager started screaming at each other AND my girlfriend!!! I couldnt believe it as a slang ridden rant ensued as the female on the other end told us we were at fault!!! But finally the female manager said that we can just find our own way back after our cruise that they wont pick us up, and that we would be reimbursed. \r
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SO now on vacation we had to try and book a different transportation service for our ride back to the airport after the cruise. I would like all of you to know that are reading this...we are so happy to have found Cocoa Beach Shuttle.They were VERY professional and courteous, and our driver was very professional. \r
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And as of today (2 weeks later) we have not been reimbursed. I will be calling my credit card company today to fight the charges.\r
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DO yourself a favor and DO NOT USE THIS TERRIBLE COMPANY!!!
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