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Businiess name:
Block & Associates Realty
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Review by:
citysearch c.
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Review content:
We used Block and Associates to find a rental house in Cary recently. Our first tip was that Josh was a little slow to return calls but was overall helpful. We got a call back from his assistant asking us to amend this tip since it wasn't as glowing as he would have preferred. Here is a better amended review then.\r
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We moved in and two days later had a natural gas leak coming from our house. In attempting to deal with it, we called Block and Associates in hopes of getting help dealing with this problem. Throughout our confusion with the contract whether this is a Block managed property and who should be responsible for fixing the problem, we were very disappointed with how we were treated. We were talked down to throughout this process and told to ""just read your contract"" instead of someone actually taking the time out to try and help by Josh's company. I went to Block and tried to speak to Josh but was only able to talk to his assistant who was also very condescending. She reported that Josh felt the review we had originally done was too ""vanilla"" even though it was an honest review by us about how difficult it is to talk to Josh directly and I stated that I emailed him the day prior and he hadn't emailed back and I had called him 30 minutes before coming to the realty company in person yet still hadn't heard back. Throughout the whole rental process Josh would sometimes take 2-3 days to return emails or calls. Later that day Josh did text me (instead of call me back) and asked if I wanted to talk about the gas leak situation. I texted him back that we were upset about how we had been treated through this whole situation and that even small things like where to mail the rent check were hard to get a quick, easy answer from them. We also told him essentially that he should have contacted us directly about dissatisfaction with the review we had previously posted instead of eavesdrop on our conversation with his assistant. He then threw a childish defensive tantrum which in essence said that he shouldn't have to help me at all since he's just a rental broker, that we were incompetent since some of the contract was a little confusing to us, and that it was ""pathetic"" that we felt we were being treated poorly. He ended that text with an innuendo that threatened to try to have us evicted at the end of the contract because we simply complained. \r
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Bottom line is Josh Furr and Block Realty have poor service and we would not recommend them at all for a realty firm. We would recommend going just a mile up the road to Fonville Morisey where they have more class, ability and service.
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