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Businiess name:
Volkswagen of Oakland
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Review by:
citysearch c.
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Review content:
This is a review for Volkswagen of Oakland- the sales department and service department.\r
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I've been leasing VW's from Volkswagen of Oakland for years; I just closed my 5th lease recently. I have a 2013 Tiguan (my 2nd Tiguan) and I love it. It's beautiful and exactly what I wanted (it drives much smoother than the 2009 model BTW for anyone with a 2009)\r
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Connie was my salesperson and she was great. She actually called me first and left a really pleasant message as my lease was getting close to being over. She reached out before I had a chance to go in. The message wasn't pushy, it was pleasant and made me want to call back. We set an appointment to meet. She was friendly, she listened to what was important to me and showed me cars. We went on a test drive and discussed price. The car I got was exactly what I wanted but actually had a couple of things on it that I wasn't looking for (like Navigation) and she was able to make the price work anyway.\r
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Doug handled our finance paperwork and he was extremely friendly, knowledgable and even helped us get an extra year of warranty even though I didn't ask for it. Although like any car experience, we had to wait a little bit to get to this point, We were offered coffee and ate snacks w/Connie while waiting for things to be finalized. Doug was able to get through things pretty quickly and still explain everything so we felt good about the papers we were signing. \r
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They both walked us out to the new car and helped get the bluetooth set up.\r
It was great service and we found it to be really easy and enjoyable.\r
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As for the service department, I've been in there for my past 4 cars for regular maintainance and the occassional fix that is needed. I usually go in early and just bring work to do in the showroom vs getting a ride home and picking up my car later. I've never had any issues- it's usually not too terribly long of a wait and my car gets worked on.\r
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I'm really happy with my most recent experience at Volkswagen of Oakland-- I can't imagine not having a good experience with Connie and Doug\r
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I'd recommend it. If you've had car experiences that were not great in the past and are considering a VW....give Connie a call to set up an appointment. Hopefully your experience will be the same as mine!
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