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Businiess name:
Crowne Plaza Atlanta - Midtown
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Review by:
citysearch c.
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Review content:
The hotel had graciously offered us airport transfers and we were met personally by our sales rep, Vicky, who was waiting for us at our baggage claim. She checked on our group periodically throughout our stay and made sure that all of our needs were taken care of. Upon entering the hotel we were greeted by a lovely young man at the front desk by the name of Dominique. He had us checked in to our rooms in no time, and proved to be helpful and charming for our entire stay. I want to adopt him! On the opposite end of the front counter was Trevor, “Concierge Extraordinaire”! He has the answers to any questions you might have, and if he doesn’t, he’ll get them. Example: one of our attendees needed her outfit cleaned to wear to the meeting the next AM, and being unfamiliar with Atlanta, was concerned about where to take it to be assured that she would get it back in time the next day. Trevor walked to the dry cleaner, dropped it off, picked it up later and delivered it to her personally at our reception that evening. Talk about above and beyond! After checking in and getting settled we met with our conference coordinator, Monique. Initially, I had some concerns regarding our Banquet Event Order. Monique explained all of the items in question to me and assured me that all was as specified in our contract and would run smoothly. She was right. Sadly, there was an unexpected death in Monique’s family the next day and she had to return to her home town for a funeral. But before leaving, in the midst of a personal crisis, she came to us and told us who we could turn to for help should any problems arise. They didn’t. Again, I could go on and on about the staff, but there were simply too many to mention all by name. Let me just say, if you stay at the Melia Atlanta, you will be hard pressed to pass an employee without being offered a smile, a cheerful “hello,” and “have a nice day” and/or an offer to assist you in any way.
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