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Businiess name:
Huntington Honda
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Review by:
citysearch c.
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Review content:
Recently I’ve purchased a pre-owned Honda certified used car (Civic 2010) and I had really a bad experience with Huntington Honda. After a 2.5 months of wait I've decided to write a review:\r
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I went to Huntington Honda West. I took a print out of their online price and finalized the car. The sales man explained me the price break up and tax calculation in his hand written sales order, I signed the order and he took it the manager for final paper work and financing. After finishing paper work the manager called me to his desk and suddenly started showing up how much installment I’ve to pay for an ‘Extended Warranty’. He described the thing as if the EMI includes the cost of car as well as extra warranty and the delta is very nominal (Actually the EMI amount of the car and yearly charge for that Extended Warranty was almost same around $259 and so he played the tricks to sell the extra warranty). \r
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When I realized the ‘Extended Warranty’ was costing me extra $1395, I decided to cancel it and submitted the cancellation form the very NEXT DAY of the purchase. He said it’ll be cancelled within 4-6 weeks. But still I found there was some DISCREPANCY of $295 in the Final financed amount and the price in the sales order which the sales man provided me initially. He was trying to convince me that it’s some tax thing… and finally told me that it’s because of Theft protection device in the car and that can’t be removed or cancelled. When I asked why didn't he tell me before ... he said ‘SORRY’!!! This is even NOT the END of the STORY.\r
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I used to follow up over phone regarding extended warranty cancellation status and every time they asked me to wait for 4 to 6 weeks. After 6 weeks when I visited the branch in person, after a long wait the sales man talked to me and informed that they DIDN'T RECEIVE ANY CANCELLATION FORM because that manager already left the company (even though I submitted the cancellation form in front of the sales man and talked to him several times over phone regarding the cancellation status)!! That day I resubmitted the cancellation form and it’s been total 2.5 months and still waiting for that money back!\r
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Another horrified thing I discovered on that day. That another $295 discrepancy was actually an extra ‘After Sell’ fee (but they never mentioned about it and it’s not there in their website) and the manger never showed me that computerized final sales order and I didn't even signed that form. I realized it when on my request the sales man gave me that copy. \r
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So please be extremely careful about these people, their tricks and hidden costs if you decide to buy a car from them. Also be informed that these kind of warranties can only be cancelled through the dealer, NOT by calling the insurance company!!! \r
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Now Hoping that I’ll get back at least $1395 if not another $295 of After Sell hidden fee.\r
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