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Review content:
So...this is my third update on this salon. Let me start by saying I would definetely recommend this salon to others, and have told many of the women I work with to swing by for an excellent facial...\r
This is kind of a long story, but here it goes....I had been looking for a place near work for facials and whatnot, and tried this salon with a groupon. My experience was not the best, so emailed the owner, not really thinking anything about it, other than that my mother is a small business owner and I know she would welcome feedback about any of her therapists from clients if it were affecting her business. The owner ended up emailing me back and asking if I would come back and try a facial (on the house) from one of her seasoned staff members, or even herself. It took me a while to get back in there, but I am so. glad. I. did. \r
At the owner's suggestion, I specifically scheduled with Tiffany. Most of the time, a facial is just a facial...you know, pore cleansing, light massage and then the painful, bright part where they extract. This facial had all of the above, but was somehow soooo relaxing. I don't know if it was the hand massage or what, but this esthetician was very good. We all get the hum-drum hand massages when we get our nails done, and they really don't feel like much, but hers was very good. Her facial massage is great as well. She pressed on all those points (like the temples) that make you instantly zone out in relaxation. She was also very good about asking if I was okay during the extractions, even though there really is no unpainful way to have that done, it helped that she cared to ask LOL. I was having a hard day and ambience of that downtime really turned my day around. \r
On the skincare side, it's always hard to tell if it was good until you get home. Over the next few days after my facial, I noticed that my skin looked fantastic. Everything was very uncongested and kind of glow-y. \r
My skin will never be perfect but it can be helped immeasurably by the hand of a skilled esthetician. Tiffany at Merle Norman Brentwood is just that. \r
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I will be going back as soon as my schedule permits to have another facial with Tiffany, and to try their lash tinting. Besides offering great services, I think one of the most important things a business can do is be attentive to its customers. I had no expectation I would receive a complimentary service to address my concerns. If a company offers great service consistently and wants to make ensure a customer has a great experience when something slips through the cracks, that speaks volumes. What I experienced the first time was obviously not up to par with the standards to which this salon holds itself. To be on the safe side, I would recommend asking for Tiffany, as I can vouch that she is excellent and I don't remember the name of the first girl I had, I just know she was new. Plus, I see another review recommending her for a bikini wax, so I'm pretty sure she'd be good at whatever she does. \r
Also, it should be noted that this is Merle Norman of BRENTWOOD. There is a Merle Norman in Cool Springs that is completely different and is not the salon that I am recommending (although I have been to both). \r
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