Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Pines Apartments
|
|
Review by:
citysearch c.
|
|
Review content:
We would like to comment on the below rating. This resident moved in in December, and did originally inform us that her AC was not working properly. We sent the maintenance crew out within 24 hrs to look at the unit and see what we could do to fix it. They did repairs to the AC unit and we did not hear about any other issues until the mother (the one who wrote this review) called us informing us 2 weeks ago that the unit was still not working properly. Once again, we sent the maintenance crew out to look at the AC unit. The last time we heard about any issues was yesterday, when they came in at 4:30 telling us that the apartment was so hot over night that they had to go buy fans to cool the 1/br apartment down over night. We went over to the apartment immediately, once again, and actually offered our model apartment for them to stay in until we could completely replace the entire AC unit. They weren't having it. Although we do understand this is an incredible inconvenience, we did everything in our power to access the situation when it was brought to our attention. Granted they did inform us 3 times about having issues with the AC, but understand this was over a 6 MONTH PERIOD! We do offer a 24 hour answering service, everyone is told this when they sign their lease. All of our residents are aware of this service because the calls are forwarded to managements cell phones so we can come out at any time of the night and help our tenants with any issue they may come across. The Pines Apartments prides ourselves off of quick maintenance, and a professional office staff so to see this review is quite frankly, very hurtful considering the lengths that we went to to accommodate this tenant when we were actually made aware of the issue. I can say with full confidence that the maintenance crew did not disrespect the mother in ANY way as I would have pulled the employee away from the situation and tried to defuse it myself. If you have any reservations about our professional atmosphere, or our 24 hr answering service I encourage you to call our number at 936-295-9106 at any time of the night and I feel that will prove our point.\r
Tiffany \r
Pines Management
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|