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Businiess name:
Ice Age Heating, Air Conditioning And Refrigeration, Inc.
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Review by:
citysearch c.
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Review content:
We needed to have the drains for our AC unit cleaned. My wife called Ice Age and they quoted her about $160. That sounded fair so we scheduled an appointment. The tech was early and we were notified by them that he would be early. At this point I was thinking, reasonable price, prompt response, and good communication. The tech arrived, I showed him to the unit and assisted him with tools & lighting. The problem was fixed within 1/2hr. Now the bill gets written up... $233.26 ! I asked, ""What happened to $160?"" The tech had no idea what I was talking about. We got his boss John on the phone, He said, ""Well we needed a coupler"". That's about a $2 part from Home Depot. My friend has an AC repair company, but he was away this weekend and couldn't help me on this particular day, so I knew what exactly had to be done and I also knew that I would pay more for it. I just didn't appreciate how John low balled us on the phone to get the job and then hit us with a higher bill. BOTTOM LINE... FIND SOMEONE ELSE. I know that it's only $73 but when quoted $160 that's a pretty significant % more than on the quote. Imagine if I was quoted $1,600 for job from these guys, would it become $2,300 ??? I feel that John from Ice Age was dishonest and I would never do business with them again.
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