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Businiess name:
Ipex Home Supply
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Review by:
citysearch c.
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Review content:
Ipex?Read my experience first!\r
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I ordered a set of Armstrong Cabinets from Ipex Home Supply. But when the cabinets were delivered on April 24, the quality of the cabinets was astonishingly poor with deformed doors, side boards and damages on the back, among many others.\r
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I took the damaged and deformed cabinets back to the store of IPEX . The owner of IPEX, Ms. Teresa Ross, had someone repair one of them right there and told me if there’s any problem from then on, I should contact Armstrong Cabinets.\r
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I wrote down my experience and posted on IPEX and Armstrong Cabinets’ Facebook pages.\r
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After this, Mr. Thomas Airey, the Regional Account Manager of Armstrong Cabinets, came to our house twice to inspect the defected cabinets. He told me that his company would like to pay $1250 as compensation, change problematic ones, and upgrade the cabinets.\r
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On June 7, 2013, Mr. Airey said the new corner cabinet had been delivered to IPEX and asked me to go pick it up. Yet when I arrived at the store on the next day, Ms. Ross the Ipex owner demanded me to sign a document; otherwise she would not release me the cabinet. I declined to sign of course, for the content of the statement was untrue. And Ms. Ross refused to release the cabinet. \r
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5 months passed and no replacement or compensation has been done as promised. The deformed cabinets are still with us. \r
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Below is the full text of the document the Ipex owner demanded me to sign:\r
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June 8,2013\r
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I,____________________ have received a new Corner cabinet courtesy of Armstrong. I gave inspected and accepted the cabinet. I have also received a door to replace a warped door. I am anticipating a set of decorative doors that I did not pay for, but Armstrong has agreed to gift them to us.\r
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We, Mr. and Mrs. Rem, have agreed to clear up all of our negative comments made on both the Armstrong Website as well as Ipex web site, and an apology for slandering us will be posted on our site.\r
___________________________________\r
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For Ipex\r
Teresa Ross\r
Operations Manager
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