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Businiess name:
Genie Car Wash
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Review by:
citysearch c.
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Review content:
I have been going to this genie wash for several years. The quality of service is good but the management needs training. I get two vehicles ""Hand washed"" about 40 washes a year at $24 a pop. Yesterday it rained and for the first time ever I brought my vehicle in to get the ""rain"" check free wash. The manager said I could only get the normal regular wash free, not the hand wash. That did not set well with me. I mentioned that I am a regular..... which he knows and that he should make an exception. No way.... that was the policy and too bad. I told him if he did not change his mind he would loose my bussiness. Oh well, too bad. I will not be back. He is lucky I am not his boss...... he turned a regular year round customer away because he did not use his managerial authority to keep a customer. I would terminate this guy and remind my employees that keeping customers....especially year rounders is how we stay in bussiness.
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