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Businiess name:
Appliance Repair Service Experts
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Review by:
citysearch c.
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Review content:
I called the place where we bought our 18 cubic foot LGB refer/freezer, R C Willey over two years ago, to see if it was under warranty and it turned out it was warrantied for 5 years. I described the freezer problem as an air leak which was causing frost. The RC Willey customer service representative said someone would call. Later that night I got a call from an Appliance Repair Expert dispatcher who told me they would be out the next day between 12 and 5pm. The next day I got a call from the technician at 11:50am who said he would be at my house in 20 minutes. He arrived when he said he would and we reviewed the problem. It required emptying out both freezer drawers so he could remove them from the bottom of the refrigerator. He quickly identified the problem and fixed it in minutes. It had to do with alignment and adjustment. It appeared to me he had dealt with this same problem many times before. The technician's name was Carlos desoto and this is one guy who really knows his business. It was a pleasure to meet him and he gave me a really good feeling about his company. Thank you Carlos. Jerry
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