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Businiess name:
Express Tune And Lube
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Review by:
citysearch c.
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Review content:
Go somewhere else. Anywhere else. I used them before they became awful so I wanted to give them the benefit of the doubt. They do always tell you something is horribly wrong with your car. The first strike was when they attempted to replace the computer in my car. It took them 2 weeks to get it in and they would call me every morning and tell me the car would be ready, then every afternoon it was some new delay. When I finally got it back the girl at the counter snottily informed me that there were ants in my car. Really, because they weren't in there 2 weeks ago. I never saw an ant but when I got home I opened the hood and found oil running and dripping off of everything. They had unscrewed the oil cap and laid it on top of the engine. I called them and was told that they didn't do it...I must have done it and forgotten. I must have stopped on the way home, unscrewed it and forgotten. They didn't offer to clean up the mess or apologize. Then a week later my alternator went out and I took it back because I figured it had something to do with their work. I paid for new alternator that day. The next day they had to replace that one because it was under warranty. Then the next day they replaced the replacement..5 alternators later it turned out they had missed setting some sensor and it was frying the alternator. I Googled the issue and showed up with the print out on how to fix it and handed it to them. The third strike came a couple of weeks later when my radiator burst. They replaced it with apparently no problems. Awesome, right? Then a couple of days later in the car port I noticed a red puddle under the car. They had not in face tightened the hoses to the radiator and I had lost almost every drop of transmission fluid. I haven't been back, I take it to Eagle Automotive (they are wonderful) and I've only had to have the spark plugs and spark plug wires replaced in the past 4 years since I stopped letting Express Tune touch my car (other than tires, oil and brakes). It is amazing how much stuff broke on it while they were 'fixing' it. I'm not saying it was deliberate, I don't know, but if they are that sloppy and making unnecessary repairs to jack up the bill they should not be in business. My advice to people is that if you break down in front of Express Tune then go in and ask them to call you a tow truck to take your car somewhere else:-)
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