Express Tune And Lube

Go somewhere else. Anywhere else. I used them before they became awful so I wanted to give them the benefit of the doubt. They do always tell you something is horribly wrong with your car. The first strike was when they attempted to replace the computer in my car. It took them 2 weeks to get it in and they would call me every morning and tell me the car would be ready, then every afternoon it was some new delay. When I finally got it back the girl at the counter snottily informed me that there were ants in my car. Really, because they weren't in there 2 weeks ago. I never saw an ant but when I got home I opened the hood and found oil running and dripping off of everything. They had unscrewed the oil cap and laid it on top of the engine. I called them and was told that they didn't do it...I must have done it and forgotten. I must have stopped on the way home, unscrewed it and forgotten. They didn't offer to clean up the mess or apologize. Then a week later my alternator went out and I took it back because I figured it had something to do with their work. I paid for new alternator that day. The next day they had to replace that one because it was under warranty. Then the next day they replaced the replacement..5 alternators later it turned out they had missed setting some sensor and it was frying the alternator. I Googled the issue and showed up with the print out on how to fix it and handed it to them. The third strike came a couple of weeks later when my radiator burst. They replaced it with apparently no problems. Awesome, right? Then a couple of days later in the car port I noticed a red puddle under the car. They had not in face tightened the hoses to the radiator and I had lost almost every drop of transmission fluid. I haven't been back, I take it to Eagle Automotive (they are wonderful) and I've only had to have the spark plugs and spark plug wires replaced in the past 4 years since I stopped letting Express Tune touch my car (other than tires, oil and brakes). It is amazing how much stuff broke on it while more

My husband and I used this service for over 7 years. One month ago we took our car in for service and were told that an item needed to be replaced that cost nearly $800 for parts and labor. A few days after getting the car back we had the same exact problem. When we took it back, we were told that after running diagnostics again other parts needed to be replaced which would total $900. They kept the car for 2 weeks with no update. When my husband inquired of when the car would be ready and an explanation of what was wrong, he couldn't get a clear answer. When the car was supposedly ready, an employee picked my husband up in our vehicle to bring him back to the shop. On the way there, the car starts shaking and doing the exact same thing it did when we first took it in. Upon getting to the shop, he still didn't get an explanation of what was wrong with the car but was told that they would take a look at it again. We received a call 2 days later saying the car was ready. This time when he got to the shop and asked for an explanation, he was treated as a nuisance and told that if it wasn't working it may be such and such but they'd ran over 11 hours of diagnostics and couldn't find a problem. To my husband's surprise, when he gets into the car to crank it up, it doesn't work! .When he goes back in to talk to one of the owners he is treated like some commoner of the street instead of a loyal paying customer. The owner then takes his time in talking to him and denies a request to speak to him in private so that his other customers would not hear. When we requested a refund for the $1700 we spent to fix a car that they never fixed, we were told that we would only be refunded $225 for the last service's labor. This business knowingly took money from my husband fully aware that they did not fix the car and then refused to give us a full refund on parts they put in the car that weren't needed and they showed no remorse in doing it. I only give this business 1 star because it's the lowest it will go. more

AFTER 2 DAYS OF DIAGNOSTIC FEES THEY PUT TAPE ON WHAT THEY THOUGHT WAS THE PROBLEM JUST TO FIND OUT THAT IT DID ABSOLUTLY NOTHING.... A DIFFERENT SHOP THEN TOLD ME ALL IT WAS, WAS BAD BATTERY TERMINALS. HOW DO YOU MISS THAT... SOUNDS LIKE I HELPED PAID FOR THE 5 PEOPLE STANDING AROUND DOING NOTHING IN THE FRONT OFFICE .... more

These guys are in the business of selling $35 estimates. Do not trust them, they mis-diagnosed a problem on my car and tried to sell me $200 worth of new tires I did not need. When I complained they got aggressive and blew me off when I asked for a manager. Check them out on other sites they have a bad rep. I think the other posts here may be planted by the business. more

Caution..... these guys charge $35 for all estimates, never saw this before. Bad experiance with them on wrong diagnosis on problem, they refused to let me speak to manager and refused refund of $35 "inspection fee" that was wrong. Blew me off big time, very odd for small southern town full of cool people and businesses. Would not use again, try Southside Repair. By Chuck - Sep 26, 2010 more

This is where I always take my car. The guys are friendly, fast and courteous. Harry is a great guy and he'll try to give you the best deal he can, they're always upfront and honest with you and they won't try to rip you off like a lot of other places in Statesboro. I've taken my car to Express Tune and Lube for the past two years and I wouldn't go anywhere else, period. more

Express Tune & Lube is the cheapest and best place in all of Statesboro to get your oil changed, it is always under $20 and they get your oil changed very quick. They also do tires, brakes, tune ups, anything you need done to your car. The guys who work over there are super nice. more