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Businiess name:
Pilgrim Cleaners & Launderers
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Review by:
citysearch c.
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Review content:
I've used Pilgrim twice in the last two years and had bad experiences both times.\r
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The first occasion, I brought two items into the location at Lake St near Calhoun. I brought the items home and realized one of the items did not belong to me. They did locate my coat a week or two later and offered me a $5 coupon for the inconvenience. After that experience I began using the dry cleaner at my office and have been happy with their services. \r
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More recently, I brought a blanket in that my son had an accident on. I rinsed it out and one of the colors began to bleed so I rushed it into the Pilgrim in Golden Valley while it was still wet. The woman behind the counter assured me they would take care of it and do their best to clean it. When I went to pick it up, they said there was a delay and to come back the next business day. When I returned again I was offered someone else's multicolored blanket instead (?) and I had to call the manager for more information. She said they send away their stuff to another company and they had decided they couldn't clean it without the colors bleeding, so they just left it sitting there without any follow up.\r
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I am so disappointed. Now the colors/stain have most likely set since its been lying around for two weeks without any treatment. It was a really special/important treasure of mine and I felt the employee there had no sympathy or compassion about it. I'm going to take it to my regular drycleaner now and see if they can help me which I now regret I did not do in the first place. The blanket has been dry cleaned before so I don't understand why Pilgrim is unable to take care of it.
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