Pilgrim Cleaners & Launderers

I've used Pilgrim twice in the last two years and had bad experiences both times.\r \r The first occasion, I brought two items into the location at Lake St near Calhoun. I brought the items home and realized one of the items did not belong to me. They did locate my coat a week or two later and offered me a $5 coupon for the inconvenience. After that experience I began using the dry cleaner at my office and have been happy with their services. \r \r More recently, I brought a blanket in that my son had an accident on. I rinsed it out and one of the colors began to bleed so I rushed it into the Pilgrim in Golden Valley while it was still wet. The woman behind the counter assured me they would take care of it and do their best to clean it. When I went to pick it up, they said there was a delay and to come back the next business day. When I returned again I was offered someone else's multicolored blanket instead (?) and I had to call the manager for more information. She said they send away their stuff to another company and they had decided they couldn't clean it without the colors bleeding, so they just left it sitting there without any follow up.\r \r I am so disappointed. Now the colors/stain have most likely set since its been lying around for two weeks without any treatment. It was a really special/important treasure of mine and I felt the employee there had no sympathy or compassion about it. I'm going to take it to my regular drycleaner now and see if they can help me which I now regret I did not do in the first place. The blanket has been dry cleaned before so I don't understand why Pilgrim is unable to take care of it. more

Not only do they want $3.29 per men's shirt (which is ridiculous considering the shop down the street is $1.99), but they can't press a shirt properly. I asked for heavy starch (I got zero or light starch) and there were creases, breaks, and folds all in the wrong places on every shirt. I'm actually embarrassed and pissed off at myself for going here because had I asked how much per shirt in advance, I would have walked right out the door. Never again. more

I'm in between a petite and a regular, therefore all of my slacks have to be tailored. I've been to several places, and one leg always comes back shorter on one side with no fix possible because you an not add back lenght. Here I received excellent service and at the same price as the mall. Pros: Excellent final product on tailoring Cons: you may not get all of your clothes back at one time or may take longer than promised more

I brought in my clothes 2 weeks ago and picked them up last week. When I dropped the order off the lady gave me a reciept for $91.00 at pick-up when I went to pick them up my bill was $82 plus some change. I thought I got a discount but turns out they lost a pair of my $80 slacks!! When I called to report it the clerk was NOT helpful at all and just made me more upset with the company. I wouldn't reccommend going there it is expensive and you can't trust them with your belongings! more

Overpriced, and not exceptional work. The people are nice enough...the last straw was it took 2 weeks to sew a button and they lost an 70.00 shirt and wanted to give us free drycleaning-no thanks. more

Horrible service, droped off a pair of pants in December, they came back un-clean and press wrong. Two months later, still haven't received the pants. What a rip off. Cons: Unreliable, Unhonest, Rude more