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Businiess name:
911 Driving School
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Review by:
citysearch c.
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Review content:
Mr. Mierke,
My son had taken his driver's test with 911, his test was with a gentleman by the name of Jerry. This man was very rude and sarcastic with him, by starting the drive off making fun of my son's last name...I guess that was his way of breaking the ice, but because of how condescending he sounded it only added more tension. ...my son failed the test, which was on my sons shoulders. Jerry continued to lecture and blame it on the fact that we didn't do the drive school at 911. He was very unprofessional and obnoxious while explaining why Matthew didn't pass. I would have rather he handed the paper over and read why then listening to him be so rude.
He chose to take his test at 911 because his friends recommended it. He wanted to still re-take his test there but did not want to take it with Jerry.
unfortunately he didn't pass , the instructor that gave him that test was so nice, and made Matthew feel that it was ok, just try again! So, Matthew still wanted to take his third, and happy to say his final, drive test with Brett! He was great too!
While waiting to take the test with Brett we were sitting outside and Jerry was walking out with a student and he asked her if she taken the classes at 911, she said yes and he replied "then I shouldn't have to tell you how to start the car, if you have taken it here". That was very unprofessional.
I have a daughter that will be driving soon, and I am not sure if I will bring her here because of Jerry. Word of mouth is a very strong way to advertise, and i will tell everyone i know about our experience with Jerry.
Now that the state no longer gives the test, that gives the consumer the opportunity to shop around. Having instructors like Jerry may hurt 911 driving schools reputation.
Kristi M.
RESPONSE FROM 911 Driving School - Kent:
Kristi,
Thank you for your recent review, we appreciate your feedback. 911 Driving School in Kent provides Driver Training instruction and driver testing for hundreds of prospective drivers each year. We always welcome comments about our program and instructors. We have been overwhelmingly praised for the service we provide to our customers. We also know that there are rare occasions when we may have missed the mark and may not have provided the level of service that we strive for. We take this very seriously and apologize for not meeting your expectations. If opportunities for our business to improve become apparent, we will always make the changes necessary to maintain the great reputation we have had with the community since our business opened seven years ago. We strive to make every customer happy with their experience at 911 Driving School. We will examine this issue very carefully to determine how we did not fulfill your expectations and how to fix it. Please contact us directly with any other concerns you have and we would be happy to address them.
Sincerely,
Buck Mierke
Owner
911 Driving School - Kent
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