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Businiess name:
Driver Ed In A Box
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Review by:
citysearch c.
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Review content:
The owner & management for this company are dishonest & evasive. My daughter signed up to complete their course but there were some problems & she was not able do so. By the company's own admission, although she had completed the first 6 hours of the course & they had issued the necessary certificate enabling her to get her learner license from the DPS, that certificate was null & void. When I asked for a refund, the request was denied. Because the company has its headquarters in New York & or New Jersey there actually is not anyone in Houston/Katy with whom a customer can have a face to face conversation (at least that is what I was told by a customer service representative from Driver Ed in a Box). Simply stated, this company wants to have as many customers as possible register & pay for their course. While trying over a period of a week to speak to someone within management regarding my request for refund, I did have helpful conversations with one or two members of the customer service staff. But there were inconsistencies in the information I was given by different members of the customer service group. Neither the owner or the one manager with whom I requested to speak were available to take my call over that period of time. \r
Save yourself the trouble & stay away from this company.
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