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Businiess name:
Academy West Animal Hospital
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Review by:
citysearch c.
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Review content:
If you love your pet, never take them to this office!! I took my 11 month old puppy here to be spayed and was appalled by everything, from the staff to the cleanliness to the customer service to the way they treated animals. I was unsure of the place from the moment I walked in, but figured it probably wasn't a ""dirty"" place, just an older building. The woman at the front desk was rude to the customers as they walked in. The vet tech that took my pup and myself back into a room was unfriendly and cold towards myself and my little girl. She argued with me over the breed of my dog (who is papered), talked down to me, and was not at all friendly with my pup. As she was taking her back she just took the leash from me and started taking her back - no ""say bye to mommy!"" or ""come on little girl!"" - nothing, just took the leash and started to walk out with her. I grabbed the leash back to stop her so I could at least say bye to my baby. Still, against my better judgment I figured I was just being ultra picky and that if they were a veterinary office they had to be okay. They over-anesthesised her, she was sick the whole rest of the day, and didn't come out of it for two days. I was told that dissolvable sutures would be used, and my boyfriend was told that they were when he picked her up - we were told she did not need to come back to have them removed, they would dissolve in a couple weeks. A month and a half later I looked at her cut (still there and not healed!) and noticed what appeared to be sutures in her wound still!! I took a pair of scissors and cut one end and pulled out three inches of fishing line type sutures. I called them and asked if they normally lie to their clientelle like this and was fed a line of BS and told that I should bring her in to have them look at it. No way is my dog or any other pet of mine going back there, EVER! I told them no thanks, I'd never take any pet of mine back to that place. Take my advice, terrible place.
Pros: They participate in Maddie's Project (but better places do too!)
Cons: EVERYTHING!
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