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Businiess name:
Mike's Electric
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Review by:
citysearch c.
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Review content:
BAD COMMUNICATION = BAD SERVICE\r
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I purchased a house and as part of the purchase agreement I asked for an electrical problem to be fixed. The garage was on the same circuit as the main living area and when something was plugged into the garage the circuit would trip. The seller contracted Mike's Electric to do the work. Mike's came to the house and did some work and said the problem was resolved. I moved into the house and plugged something into the garage. The circuit did not immediately trip, however a couple days later the kids turned on the lights on the main floor while something was plugged into the garage and the circuit tripped knocking out power to the main level of our house. \r
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I called Mike's Electric and they were very nice and indicated that the wording on the original repair request said that the circuit in garage should be fixed to prevent the circuit from being tripped. The person on the phone said that he thought them coming back to fix it correctly should be free of charge to us since it was not fixed correctly the first time. I scheduled the appointment and had someone from Mike's come out. \r
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The gentleman that came to our house and did the repairs was very nice and appears to have done a good job. He leaves without ever mentioning that the work would not be covered by the original request. We were happy and thought everything was fine for about a week and a half.\r
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Then we receive the bill for $241 with a comment that says ""Note: Due to similar nature of this call to the previous one we are not charging travel time on this invoice"". I called the company to discuss why we received a bill when it was indicated before that we would not be getting one and no one mentioned that the work was not being covered by the previous work order. The person on the phone said we were responsible, because ""they fixed what they thought the problem was the first time"". This was the exact opposite of what the person on the phone said the first time that I called. He was not willing to discuss the fact that they did not fix it right to begin with and said we were responsible. His attitude was not friendly like the other people I talked to and he was not willing to consider that they did not do a good job the first time.\r
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I personally will never use this company again and I suggest that no one else does. They did not fix things right the first time. They contradict each other on what will be covered. They do not communicate how much something will cost or whether you will be billed at all. Never once was I given a quote on the cost of the repairs. Had I known that they were not going to fix their mistake without charging us I would have chose a different electrician to fix it right and actually tell me how much it would be before performing the work.\r
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Update 9/18/13: After much back and forth and a report to the BBB we have come to a satisfactory agreement with Mike's Electric. \r
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