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Businiess name:
Helping Hands Veterinary Clinic
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Review by:
citysearch c.
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Review content:
We loved the Vets at the office but the receptionists have misplaced or lost our dogs records on more than 1 occasion. The first time they informed us our dog needed 2 shots so we brought him in and when we got there they found the record that indicated the shots had already been received. The second time I took our dogs in for their annual check up and while I was there they told me I needed to pay for my dogs nails being trimmed in the previous month, before they would provide any services. My husband and I trim our own dogs nails and have never taken them in. The receptionist actually argued with me about it dog coming in for his nails to be trimmed. The date she gave was 2 days after I had just delivered our new baby... My husband and I had come home from the hospital with an infant on the day we supposedly took our dog in... The most recent mistake, we are being told we haven't taken my one of our dogs in in 2 years. She was spayed a year ago at that office and I was in the room the week before she was spayed when she received all her shots. They're saying she never received any shots at that time.
We are currently searching for a new Veterinary office because of the receptionists mistakes. It does no good to have a great Vet if your records are continuously mixed up and lost.
Cons: lost our dogs records on more than 1 occasion
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