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Businiess name:
Pool & Spa Depot
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Review by:
Allen M.
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Review content:
It's too bad I can't give them a 0 star review. We did a lot of looking around for a new pool liner and they used the same manufacturer as several other companies but claimed that their buying power allowed them to do liners for cheaper than anyone else. That's not quite true since several others offered us the same liner for the same price. But we assumed that since they were a big company we had someone to go to if there were any problems. As a result we put down a $1700 deposit on a $3400 liner for a 20x40 roman style pool. A week later a kid showed up to measure the pool, 7 hours after he said he would and at almost 8pm. He was here 5 minutes to measure the pool with our net. This is a ROMAN pool, that should require at least a dozen or more measurements to get it right. Then he demand an additional $150 as a measurement fee! On top of everything else. We refused and told him we were calling his manager, so he finally left. We spoke to Pool and Spa depot and they apologized saying that he should not have asked for the $150 and that he should have been there for at least an hour. They claimed that he already had multiple complaints so they pulled him from doing these measurements and would put him on on install crew. They said they would send someone else... but two week later we called and they said that they were just going to order the liner off the earlier measurements. We protested saying that it couldn't possibly be right, but they did it anyway. We made multiple calls checking on the liner as our pool has several leaks and is losing about 3/4 in of water per day, no one ever called us back. Finally we got a call back today, only to tell us that the manufacturer couldn't make our liner because it was measured wrong, DUH! So they want to send someone else back to restart this process from the beginning. They've offered us "maybe some store credit" by way of apology but said that it will be at least another before we get our liner maybe longer. It's now over a month later, with some of the worst customer s
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