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I have 4 dogs and a cat, all of whom visit Grand Avenue Vet. The youngest of the bunch is 6 years old. \r
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For the most part, everyone at the clinic is very personable and prices there are certainly competitive. One doctor, in particular, has an apparent attitude toward anyone concerned with cost. At this time, i'd like to state that I have spent thousands of dollars here; my pets are up to date on everything. \r
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For the last couple of years, I decided to get Heartgard through 1800petmeds. They require a prescription, which is fine, but the vet seems to think it is ok to charge me for that. Further, when i wrote a letter to him, voicing my opinion of that, I received a VERY rude letter in return. Basically, using the petmeds option places one in a subclass, as it were. It's only a few dollars. I got over it.\r
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The doctor, apparently, did not. ever since then, every time we ask the cost of a procedure, he gets very condescending, explaining how very expensive it is (30.00) and we probably won't want it. Recently, our dog had a growth on his tail and, simultaneously, a problem with his nose. This doctor told us he could do nothing for the tail, other than antibiotics, and nothing for the nose at all. Anything else would be VERY expensive (30.00/month). Turns out, the pills for his tail cleared up his nose. Lucky for him.\r
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It's just this attitude of ""I am in charge here, how dare you question me"" that I don't like. It has US shopping for another vet. Oh, to the person with the emergency visit, I've seen them do it. Where has all the customer service gone?\r
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