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Businiess name:
Ft Worth Shaver & Appliance
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Review by:
citysearch c.
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Review content:
I took my Dyson Vaccum in for a warranty repair and they told me it would be ready in 2 weeks. When I called 2 weeks later they told me they had ordered the parts 2 weeks prior and were waiting on them from Dyson and didn't know when they might come in. I asked the guy to follow up with Dyson and he told me he didn't do that and I should call. So I called Dyson and they show the parts were just now ordered. Not only did they drop the ball, they lied about. I called back to speak with the owner, Bill, who wasn't in and instead spoke with a guy named Carroll. He was the most unprofessional person I've dealt with ever. He told me there was no way in knowing when my vaccum would be repaired (ie...no date when I could pick it up) and they were not at fault for the mis-communication. He said they would call when it was ready. I told him the customer service was poor and his reply was ""well, then that must make us a really bad company. Is that what you want to hear?"" He would be fired if that were my company. You can bet one thing.....I'll NEVER use that company again.
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