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Businiess name:
Phoenicia
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Review by:
citysearch c.
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Review content:
DONT GO TO THIS PLACE,OWNER HORRIBLE CHEAP MAN\r
After hearing bad reviews from 3 of my friends about this place i decided to give it a try for myself. i actually liked the food and placed a few phone orders with them thereafter. my latest experience is for sure the LAST with them. unfortunately the owner is cheap and prideful. After personally taking my order and skrewing up up on it, he refused to apologize once. making me feel like i just want something for free. i come from a family who owns several restaurants and caters to californias political parties,i know a thing or two about customer service. I originally placed a 25.00 order and when i picked it up they said it was over 70.00 i knew there was a misunderstanding. so apparently the owner understood me wrong and i was left with the bill. after i made it known i didnt order that much food, they refused to do anything about it which i was soo surprised. so i thought to myself instead of arguing this, ill pay for it and have food for the rest of the week. when i get home i noticed im missing at least 4 dishes! i was so upset! i thought wrong about that food lasting a while,it was just enough for that day. bringing all of this to the attention of the owner, he did not once say im sorry. after nicely telling him how disappointed i was he finally gave me a discount for my next order.but it took a while to get anything out of this prideful man with no customer service skills. Skrew the discount all i wanted was a sincere apology for the mix up and perhaps offer to give me the food i paid for that they left out. If you go to this restaurant, and something goes wrong with your order,dont expect any compensation. Even all the waiters working there felt soo bad for me and totally understood. this place lost my business to Carousel. from now on thats where ill be and hope you will too.
Pros: good food
Cons: horrible service by owner
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