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Review content:
Terrible experience, every visit was a sales pitch.
I went to Moody Street Dental for two appointments. I had moved to Waltham and missed one 6 month cleaning. They did a thorough job and took X-Rays and pictures. He outlined a plan for my teeth, new fillings, a mouth guard for grinding, possibly Invisalign. If there's one thing you want in a dentist it is trust and you don't want to feel like you're being manipulated and taken advantage of in any way. Unfortunately, this dentist seemed more concerned with bleeding my pocketbook than with practical dental care.
Playing off of insecurities, this dentist convinced me to have 5 fillings refilled. My teeth are now more sensitive to cold (a side effect he mentioned afterward) and I'm fairly certain the procedure was unnecessary at this point.
Also, at that appointment, I let slip information about my upcoming wedding in July. After the fillings, I expected the dentist to ask me to make the appointments he said I required at our previous visit, instead he wanted me to make an appointment for whitening and a visit with a gum specialist about my wisdom teeth. Seeing a gum specialist about my wisdom teeth didn't make sense, I don't have any on the bottom and the ones on top are impacted. Did he forget this? When I refused the whitening appointment, the receptionist said, ""With the wedding you REALLY SHOULD. I mean you want to look good in the pictures."" Excuse me? My fiance and I think my smile is beautiful and of all our wedding expenses your whitening trays aren't worth a dime of our money. I didn't appreciate the push to make me feel insecure about my wedding day.
A few days after the appointment, I got an email from the receptionist, that she had messed up my bill, and the actual cost was $75 over what I had already paid. Not surprised.
I know I'm never going back, so I asked for my records. They emailed me my X-Rays only. When I asked about the pictures they had taken to convince me to refill my teeth, she said that she couldn't email them. I work in the software industry, you can print screen and email me the pictures. Anyways she insisted they couldn't and they charged $25 for hard copies of the records. Ridiculous and to make matters even worse she tried to get out of sending me hard copies of the X-Rays she had emailed me. If I'm paying $25, you better send me hard copies of ALL of my records. Don't make me print out the X-Rays with my ink and paper.
Overall I don't how they stay in business. Oh wait, I do, by ripping people off.
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