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Businiess name:
Broadway Cab
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Review by:
citysearch c.
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Review content:
The other night, my friend was driving me home and his car ran out of gas. We pulled off to the side of the road and called a few buddies to see if they would help out. Nobody was close enough, so he called Broadway to get a ride. A male dispatcher answered and my friend explained the situation to him and we told him the street and cross street we were on. The dispatcher asked us for a specific address and we calmly told him we didn't have a specific one (we were off the shoulder of a very busy road). We asked him if he had any way of looking up an address to use and he rudely replied ""No. That's not my job."" After a few more minutes of trying to get the point across that we were stranded and just needed a ride to a gas station and back my friend nicely repeated the question ""Is there any way you can look up an address? All we know are the cross streets."" The guy said no, more agitated, and then HUNG UP before we could say anything else. \r
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I understand he might have been having a bad night, but you NEVER hang up on a possible customer. I work for a company where customer service is key and you do anything to help that customer, even if it means looking something up. You don't hang up though! That's horrible customer service! \r
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We ended up calling Radio Cab (who were very patient and nice) and they had a cab sent out to us immediately. \r
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While my friend met up with the Radio Cab taxi, I called Broadway and left their feedback department a ""disappointed"" message. I'm thinking of filing a formal complaint if they don't call back. \r
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I don't think the guy should be fired or anything... But I definitely think some training sessions on courteous service should be utilized.\r
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I strongly suggest you avoid using Broadway, unless you like being treated with disrespect.
Pros: The Radio Cab driver we ended up getting was awesome.
Cons: Everything having to do with Broadway
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