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Businiess name:
Grace Honda
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Review by:
citysearch c.
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Review content:
I ttok my car in for and oil change and this guy was so rude to me, he told me to hold on numerous times before he got to me and i had made an appointment. the after waiting he finally got to me and had the nerve to tell me I was late. Then during the walk around my car i had no scratches and i watched him walk around it. He opened the hood and tried to sell me a brake fluid flush and power steering fluid flush and an injector service. Is he a mechanic! the mechanic hasn't even looked at my car. After the oil change he tried to sell me more stuff I mean how can you trust a guy like this. So I told him he was full of it and he told me just don't come back. So I get my car and there's a scratch on my door. He said I'm trying to get over. I asked for the manager and he replied I am the manager. I thought the manager was suppose to be curtious and know how to talk to people. I told him I wasn't coming back and he had the nerve to call me cheap. Can you believe this from a manager. this guy must be to old to worry about customer service. I asked another guy for the owners name and he gave it to me. I called in and talked with her and to no avail NO APOLOGY, NO ANYTHING. They basically told me they backed his decision. do they expect people to come back. Poor customer service, Poor people skills, The dealership looked like a hell hole/dungeon, the waiting room had no water, no coffee, there is no shuttle, and these guys are just crooks trying to get every penny out of you to put in there pocket obviously not into the dealership. I would not recommend this place to anyone except people I hate.
Cons: Bad customer service, CROOKS, They are rude,
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