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Review by:
citysearch c.
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Review content:
I am VERY disappointed in my overall experience.
I specifically requested OEM glass before arriving to have my windshield replaced - during my initial phone conversation. After I arrived my car was pulled into the shop while I started the claim process with my insurance company. When I finished with the claim process I was taken out to see my existing windshield nearly pulled out and at the same time shown my new windshield which was made in China (my car is German). I was instantly disappointed because this was NOT an OEM windshield but I had decided the window seemed decent enough quality even though it was NOT what I had requested and was told would be used. I normally would have just left and gone somewhere else but my window was already out of the car. Whatever, left the car with the shop overnight to finish up.
After picking up the car the next day, I got home and instantly noticed the hood covered with black rubber bits from pulling out the window. After looking over the windshield I noticed the window sits to the passenger side enough that you can parts of the interior that you should normally not see and the rubber on the passenger side of the window that runs along the edge near the door sticks up because the window is too far over. The opposite rubber trim on the other side of the car does not quite cover all parts of the window on that side because the window is sitting too far over to the passenger side. The lower trim was broken from the install and does not sit flush along the lower edge of the window.
To top it all off, the inside of the car has bits of rubber all over the floor and just about everywhere else. I regret using this shop to do the work.
AND, when I dropped the car there was no other customer in the shop. My point is, not too busy, could have taken a little more time and done the job correctly. I think they just work WAY TOO FAST and as a result, my car looks like crap.
I can supply pics for everything mentioned in my review if requested. I chose NOT to contact the shop as I don't believe they will remedy the situation and quite honestly I'm a little nervous to have them do any more work to my car.
I've chosen to suck this up as a huge loss and pay out of pocket to have this window replaced by another shop.
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