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Businiess name:
Primary Care Specialists Inc: Laura L Thompson, NP
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Review by:
citysearch c.
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Review content:
My mom has been a patient at this office for a while. I don't usually go with her, but this time I did. Thank GOD I did. It all starts with no returned phone calls on a patient that is short of breath, has COPD and a history of strokes and heart attacks. We were thinking that she needed to be referred to a lung dr or have her current inhalation meds changed. In order to get a referral we had to be seen A WEEK LATER! SO our appt was at 2:15p, we arrive at 1:45p... at about 2:45p she gets called back for her vitals..bp which was high, temp and pulse ox, then at 3:45p we were finally called back to a room. The only time she was asked about why she was there by a nurse in the hallway (talk about some good hippa compliance) and at that time she didn't even let me say one complete sentence. Not at any time did they ask what meds she was on. The dr was in her room not even 5 minutes, dictating on his recorder and then brought her a brown bag of meds (not telling her how to use them) then sent her to the lab, the lab area took at least an hour then she was sent to sit by the nurses station to wait AGAIN to discuss her lab results (hippa) which after about 10 minutes of waiting, we were told that we could go ahead and leave cause the person we were waiting on was gone for the day!!!!!!! We will never be back to this office!!!!!! SLOPPY and INCOMPETANT, CARELESS and DOESN'T CARE ABOUT THEIR PATIENTS!!
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