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Businiess name:
Advance Auto Parts
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Review by:
citysearch c.
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Review content:
You better hope you are only calling on the phone because if your in the store and the phone is ringing your going to wait.\r
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I once waited in excess of 10 minutes with an old battery in my hand waiting to swap it for a new one at the register while the associate(s) continued to take phone calls with customers waiting. I want to say I left and went somewhere else but I can't recall. We still have a local auto parts supplier in the area that won't put the phone first.\r
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Advance isn't the only place that does this, corporate america sees the person on the phone as a customer not in the store so ignore the customers in the store. Unless of course they walk out, then you make a remark about them not wanting to wait.\r
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Im pretty sure it's corporate policy. Was at Sears Auto when I worked there years ago.
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