Advance Auto Parts

You better hope you are only calling on the phone because if your in the store and the phone is ringing your going to wait.\r \r I once waited in excess of 10 minutes with an old battery in my hand waiting to swap it for a new one at the register while the associate(s) continued to take phone calls with customers waiting. I want to say I left and went somewhere else but I can't recall. We still have a local auto parts supplier in the area that won't put the phone first.\r \r Advance isn't the only place that does this, corporate america sees the person on the phone as a customer not in the store so ignore the customers in the store. Unless of course they walk out, then you make a remark about them not wanting to wait.\r \r Im pretty sure it's corporate policy. Was at Sears Auto when I worked there years ago. more

Very clean store, with friendly people that are willing to help you there or over the phone. If they do not have what you need instock they will get it for you ASAP. more