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Businiess name:
Urology Austin
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Review by:
citysearch c.
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Review content:
I was sent to Dr. McClelland and Urology Specialists of Austin for a checkup on something that turned out to be routine. The first visit was extremely difficult with a long wait, but I had not met the doctor and I understand that sometimes schedules get away from them throughout a day. The second visit was to cover the results of this test. Again, understandable, but unfortunately I had to wait almost 2 hours for the pleasure. The signs by the front desk indicate various penalties for late arrival, but when the doctor was running two hours late, no phone call to reschedule was made. The third visit was a follow up 6 months later and consisted of a 45 minute wait , a 90 second conversation with the doctor and a referal to an imaging center; something that could have been done over the phone. The follow up on that test was done over the phone at my insistance rather than the office visit they wanted. This last time was the final straw. Again, a 45 minute to one hour wait followed by 90 seconds for the referral. It has been over a week since my test and still no call with the results. I called a few moments ago and was treated as a burden. It must be nice to have too many patients. I'll do my part, once I get my results, and take my business elsewhere.
Pros: Easy to find
Cons: Crabby staff, overscheduled doctor, dingy waiting area.
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