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Businiess name:
Toyota of Plano
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Review by:
citysearch c.
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Review content:
I bought 2002 Sienna XLE from Toyota of Irving, TX on 11/16/2001. After few months we had issues with PSNGR Side PWR Door. Took it to service dept. They reset it and worked fine. This happened couple of more times. Until 2003. Then When I took van to Toyota of Plano on 8/25/2003 with still under warranty (17,569 mileage). They REPAIRED it with TSB B0028-01 ""Re-Initialize system"". \r
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Again, it started giving us problems in 2004 and 2005 so we took it back to Toyota of Irving and of course the service dept said its out of warranty now (39,232 miles) So after escalating to svc mgr and then to GM, they fixed on 3/12/05\r
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Worked for few months again and it started giving us problems again so we took it back to Toyota of Plano on 10 April 2007. They gave us estimate of $2,100 and mentioned ""NEEDS POWER DOOR MOTOR AND ECU"".\r
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We didn?t use the van for a week and battery died. After giving the jump, the van started and power door started working again. Took it back to Toyota of Plano today June 11 2007 to see if they can look into this issue so we can get this fixed as we had the pwr door issue from very first yr. Talked to Service Manager David Kennedy and he said he can not help me as its out of warranty. When I talked to Tayme Roloff, Customer Relations Manager at Toyota of Plano she told me that she can not override it what already service mgr had told me. BTW, the battery was under warranty as I had replaced in August of 2006 which service dept didn?t even bother to offer to check.
Pros: I cant think of any
Cons: Good Luck with service dept!
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