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Businiess name:
Toyota of Plano
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Review by:
citysearch c.
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Review content:
Yes, this is a high volume dealership, so they can get you just about any car you want. However, since they are a high volume dealer their customer service falters a bit. Their salesperson turnover rate seems to be no more than 6 months. If you look vulnerable, the salespeople will be there to sweep you into a car they think you'll like. The salespeople seem knowledgeable about the engine and features of their cars, as I got a full tour of the engine bay. If you're willing to fight then you can get a pretty good deal, but they will do what they can to addon as many options as possible. The whole process takes about four hours.\r
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They also have a policy of ""once it leaves the lot, it's yours"", which I don't really like.\r
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Their repair service is better. Upon arriving, you are promptly greeted by a service manager who actually knows something about cars. Since this is a high volume dealer, the wait time for even standard tune-ups is longer than normal. On average I wait for about 45 minutes for repairs, however the repairs are perfect every time. I do get a customer service follow-up call whenever I get a tune-up and the car has not had any major issues. \r
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I don't think I will be going back to this dealer for another car. I may come here for major repairs, but I probably won't buy another new car here. I'll probably go to a low pressure place like Carmax next time.
Pros: quality repair dept, good selection
Cons: high pressure salespeople
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