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Businiess name:
Amoskeag Urgent Dental Care
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Review by:
citysearch c.
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Review content:
Was up all night 5/7/13 with excruciating pain coming from my bottom tooth to the point I could've chopped off a leg and not even felt it. Found Amoskeag Urgent Dental online first thing in the morning of 5/8/13 and was enticed by their website which said I could be seen immediately and work could be done the same day if needed, and also if needed payment plans were available. I called and got an appt for noon, receptionist was nice over the phone so I was very positive...until I walked in. This same receptionist who handled my phone called was there to greet me at the door only she didn't greet me all I got was an annoyed sounding ""do you have an appointment"". Without even acknowledging my pain or why I was even there the next question was about insurance, I didn't have my card but I had my husband text me the ID number which I read off to her. I have a very good plan through Harvard Pilgrim, but to the receptionist she acted as if I had insurance I bought off a cereal box. No respect for patient privacy either she spoke extremely loudly and almost had a juvenile ""valley girl"" attitude with her voice as she practically announced to the whole waiting room she would need to call and verify my plan, and when she got off the phone CALLED to me from my seat that they were not part of my network and my plan would only cover my bill there if it was accidental, and I could still be seen but it would be out of pocket. Still being in the agony I was in I said I need to at least find out what's going on so she said I can put you down for an xray and examination for $103. I said fine and was seen almost immediately where they discovered my problem was a filling I had about 12 years ago had gotten loose and fallen out and the exposed root had gotten infected. He immediately said that I could either have it pulled for $265 or root canal and crown for $1200. What kind of dentist talks like they are selling you a suit in a department store? I told him well I don't have $1200 to be spending on dental care today so I asked about the payment plans I read about on the website. Come to find out their ""payment plan"" is a credit card you have to apply for, so I said I guess I could do that although the last thing I wanted was another credit card. They bring the application right in while I'm laying on the dentist chair and it's asking about income so I told them I am a stay at home mom my husband is the income of the family, and all I got was a simple ""then I guess you won't qualify for financing"" At this point I had yet to be shown any compassion for my pain or given any other option other than pay up or get the hell out. Since I couldn't pay I was sent out the door with a narcotic prescription after I payed my bill of course. Went home and called Harvard Pilgrim and asked some questions about my plan and was asked straight out ""do you grind your teeth at night"" I was honest and told the guy on the phone that I did very badly and I have to get a new bite guard soon to which his response was ""if that was a legitimate dentist that you just went to, when he examined your teeth he would've seen the evidence of you grinding your teeth, which is considered ACCIDENTAL and the cause of your filling falling out. "" So the procedure I needed should've been covered but that's ok I have found ways to provide temporary relief until I get to a different office and I will get the care I need there. I also find it strange that as I read all the reviews so many people mentioned the same exact line I was given by both the dental assistant and the actual dentist "" we really want to save the tooth with a root canal and crown"". I was also given the option of extraction but when I would say yes, I was immediately talked out of it and given this line again. Next time I need to go anywhere in a rush I will take the time to read reviews first, unfortunately I let my pain do the thinking for me.
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