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Businiess name:
Classic Collision
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Review by:
citysearch c.
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Review content:
The people at Classic Collision have very poor customer service skills [from upper management down]. My car was kept for more than 6 weeks [Dec. 1st 2008 to January 9th 2009] for a simple repair. My representative at Classic Collision [Travis Roberts] started off very well by keeping in touch at least once a week to give me updates. After the third week [Dec. 22nd] everything went down hill. I was promised my car on Dec. 24th that did not happen. On December 30th, I was promised the car in a couple of days that did not happen. I kept on hearing excuse after excuse. Each person blamed the other while I remain without my car and going over my rental agreement. I talked to upper management, they were no help. Very bad people skills. Lot of empty promises...You are expected to do everyone?s job for them. I signed a direction to pay [so the insurance can send them the check directly] that was pointless. They kept my car for another two day even though my insurance company had corresponded with them directly about payment. I would find a more reputable and established company if I were you. Had I done my research, I would not be here writing this review...\r
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If You Must Use: Classic Collision: Do not take for granted that they will do their jobs properly and just because you are bringing $$$$$$ business to the shop do not assume they will treat you with respect or as a customer. You should be grateful you car is bring fixed. Keep track of all you phone calls and be on to of things. Call as often as you need to ensure speedy service. Do not bother complaining because you will be told, ?You are wasting my time?. When you get upset, please try to speak in a very low tone or they might just hang up the phone. If you use curse words you do not have a chance. I do not curse or use profanity to communicate, yet I was asked NOT to yell on the phone. So be calm when your car is not being returned to you after six weeks.\r
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All wise folks RUN>>>>to another company
Pros: They have a working relationship with Mitsubishi - I own a Montero
Cons: Poor people skills...
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