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Classic Collision

4.7
63 reviews
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id: 28440957
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3507 Old Norcross Road
Duluth, GA 30096

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(678) 474-0041
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Main categories:

Auto Body Shop

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Reviews
( 56 )
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( 4 )

Best

Classic Collision is by the far the best shop I have ever used! And I've been in more accidents than I care too admit. Last week I took my brand new Toyota Corolla which had front...

Worst

I was in an accident a couple of months ago and had the car towed to Classic Collision. They were good about communication and working with my schedule to pick up the car. The ...

Editorial review from Citysearch 4/8/2014

Polite professional a well-run organization. I would not take my car abywhere else I feel that they are very polite and they treat me like a lady.\r more
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Editorial review from Citysearch 3/28/2014

It was a pleasure dealing with you during my recent accident. The customer service was 10 plus and the repairs to my car were above and beyond what was expected. My 7 year old car looks almost new! Thx to everyone there.\r more
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Editorial review from Citysearch 3/20/2014

Grant gave excellent service to help assured me that my car was in very good hands. His professionalism was outstanding and so courtesy. It was my pleasure taking my car at a reputable company. My family and I are very happy with the final results of the car. Thanks so much Grant, Ben and the young lady that answers the phone there.\r more
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Editorial review from Citysearch 3/13/2014

No one likes to have to get their car fixed. My husband had his car fixed here a few years ago, so we took my car in when I had some body damage. I dread these things, but I was so wrong. I walked in and was immediately greeted by a friendly face who even guessed who I was before I could utter more than a few words. All the paperwork was ready for me and then it was on to the on-site rental. That was a breeze as well. Bo kept me informed of what was happening to my car and when it would be ready. Snowpocalypse 2014 hit right in the middle of when my car was due to be finished. These folks worked the weekend to make sure they were caught up from the two days down. Just an awesome experience-- couldn't have been more pleasant and easy. They also worked seamlessly with my insurance -- State Farm. Thanks again!\r more
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Editorial review from Citysearch 3/3/2014

I am a repeat customer. My husband and I have had multiple cars repaired at this location. As usual the quality of work so far seems excellent.\r more
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Editorial review from Citysearch 2/28/2014

These guys are great to work with. They took care of us throughout the process and went out of their way to make sure we were satisfied with the result.\r more
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Editorial review from Citysearch 2/11/2014

I had my damaged vehicle taken to Classic Collision and although it could not be repaired. I received excellent customer service from the manager . He went above and beyond to provide me information and processes to assist me with my insurance claim. If i ever am in need of collision repair again, this location will be the first place I call.\r more
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Editorial review from Citysearch 2/4/2014

The people there are true assets to the Classic collision team. Everything was crisp, detailed and well taken care of. If I need anything in the future, I will definitely come back. Thank you !\r more
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Editorial review from Citysearch 1/27/2014

The Classic Collision team did an outstanding job on repairing my 2007 Buick CXL for the second time. The quality of work was top notch and I am so happy with the results. I have recommended several people to the this location for their awesome service and quality of workmanship.Thanks for the great service.\r more
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Editorial review from Citysearch 1/17/2014

The manager of Classic Collision is a man of integrity and honor. He followed through with the most utmost care on every item of concern about my car. The work completed on my car was outstanding quality. What a pleasure to deal with someone you can trust. Thank you for putting Humpty Dumpty back together again.\r more
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Editorial review from Citysearch 1/9/2014

I've used Classic Collision many years. I got my car back today and this was the best experience yet. The customer service provided was excellent. They are quick to respond, polite and helpful. I took delivery of my car on Wed. before Thanksgiving - a warning light came on to turn the engine off when driving it on Thanksgiving Day. I called on Fri. morning - within 5 minutes of hanging up the, I got calls from Enterprise car rental from someone to come and pick me up to get me back in a rental car and from the towing company to pick up my car - both of which were done within 30 minutesThey wanted the least inconvenience to me as possible and wanted the work on my car to be done properly and to my satisfaction. They found the problem quickly (a small pin point leak) and began work to fix it. I have always been very pleased with the quality of the work at Classic Collision but this time there was a great leap in customer service which was very impressive. I'll be back when needed (hope not too soon) and will tell my friends about Classic Collision.\r more
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Editorial review from Citysearch 1/6/2014

""Thanks the support on the repairing on my Infiniti. \r They was very professional, friendly, and knowledgeable. \r The completed work was exceptional!! Car looks brand new.\r Thanks also to all the friendly people at Classic Collision during the process.\r I will recommend you to all my friends.\r Thanks again""\r more
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Editorial review from Citysearch 12/11/2013

My experience with Ben as a Service Advisor was nothing short of exceptional. He guided me through the process, answered all of my questions, helped me deal with insurance issues (the communication process with the provider of the vehicle that hit my truck was not always easy or straight forward), and in general went the extra mile and then some.\r more
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Editorial review from Citysearch 11/22/2013

They were the best. This was the first accident that I've ever been in and he made it as pleasant as possible. I would not hesitate to recommend him to my family and friends. There attitude and personality was great. He was such a professional and made a unpleasant situation pleasant. The gm of this location was great and so kind. Thank you guys for all the hard work you all did to my car and making me feel like family.\r more
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Editorial review from Citysearch 11/12/2013

Experiences like these make me appreciate businesses like Classic Collision.  There are not too many out there that understand the importance of customer service, nor are as honest and caring asClasssic Collision.  I will definitely be referring friends and family to Classic Collision.  Thank you.\r more
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Editorial review from Citysearch 11/6/2013

I am so pleased with the results and I am also very happy with communication. He constantly kept me updated on the progress and exactly what he was doing when. I am super happy with Classic Collision.\r more
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Editorial review from Citysearch 10/29/2013

I had a great experience at Classic Collision. My car was fixed in a timely manner - even faster than I expected, they were a pleasure to work with - providing me with explanations and answers to all my questions. My car looks brand new and I will definitely return if any future problems arise with my car\r more
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Editorial review from Citysearch 10/8/2013

I had a great experience dealing with classic collison. I initally dropped my car off on Friday and within a couple of hours they was calling letting me know what needed to be done and an estimate on how long it will take to get it done. My car was done on Monday midday and i picked it up before the close of business. As far as the repairs i am satisfied.\r more
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Editorial review from Citysearch 10/1/2013

Just got vehicle out of the shop and very satisfied with the repairs. Worked with Jeff at the Gwinnett location and he was very courteous and knowledgeable. Will definitely do business again if the need arises.\r more
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Editorial review from Citysearch 4/18/2013

Fantastic. Helped take care of my rental vehicle, worked with my insurance company. It was no hassle with great service.\r more
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Owner Message

  • Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Duluth, GA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Nissan, Hyundai and Infiniti; making us a leader in comprehensive collision repair.

Additional information
  • Hours: monday: 08:00-18:00, tuesday: 08:00-18:00, wednesday: 08:00-18:00, thursday: 08:00-18:00, friday: 08:00-18:00, saturday: 09:00-12:00
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