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Businiess name:
Mann ENT Clinic
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Review by:
citysearch c.
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Review content:
HORRIBLE EXPERIENCE!! \r
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When my teenage son was 15 years old, he was told by an ENT doctor that he should get surgery for his deviated septum when his face was fully developed at the age of 18. \r
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When my son turned 18, we went to Mann ENT. Dr. Spector said my son would need a number of visits and tests before the surgery could be scheduled - allergy testing plus a follow-up appointment for that, CT scan plus a follow-up appointment for that, etc. Of course all of these appointments and tests involved co-pays and deductible payments which cost quite a bit of money. Thinking this must be normal procedure, we started the long process. \r
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After completing all the appointments and tests, Dr. Spector asked if my son had at least four sinus infections a year. My son replied no, that he simply had a deviated septum issue. Dr. Spector said to get the deviated septum surgery approved by the insurance company, he needed to say that he had at least four infections a year - and in fact, Dr. Spector wrote in my son's chart that he currently had a sinus infection, and wrote an antibiotic prescription to be on his medical record. But Dr. Spector told us there was no need to fill the prescription since my son really was not having any sinus issues. I thought that was rather strange and deceptive but assumed it was all a quirky insurance issue.\r
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A week later, the finance person at Mann ENT called to tell us that the surgery was first denied by BCBS. Then she called back a day later to say that Dr. Spector had spoken directly to BCBS and persuaded them to agree to the surgery. I was confused and concerned that the surgery might not be covered and decided to call BCBS myself. BCBS told me that Dr. Spector had gotten approval not only for the deviated septum surgery but also for major sinus surgery - something we had not requested and something my son did not even need!\r
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I contacted Dr. Spector's office and expressed my concerns about the unnecessary surgery which my son did not need. Dr. Spector claimed that I didn't ""completely understand"" and that he would be happy to discuss my concerns with me if I wanted to set up another appointment to see him. Uhhhhh - NO.\r
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Instead, I took my son to a reputable ENT doctor which a friend recommended. Not revealing what had happened with Dr. Spector, I asked this doctor's opinion of what my son needed - and after a quick but thorough examination, we were told my son need surgery for his deviated septum - nothing else. I inquired about sinus surgery - the doctor said absolutely not, there was no indication of sinus surgery being needed and that kind of surgery was extensive and would not help my son in any way because his sinuses were totally fine. I then asked what procedures the doctor needed to perform to schedule the deviated septum surgery - allergy testing, CT scan etc. - and the doctor replied that no further testing or appointments were needed. \r
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The doctor scheduled the surgery for two weeks later, it was a complete success and my son's issues were completely resolved.\r
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I asked Dr. Spector to refund the money I had paid them for the unnecessary visits and procedures. Both he and his staff were very rude and refused to make any adjustments - even though all of the tests and visits they required were unnecessary.\r
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With doctors like this, there is no surprise that our insurance and medical costs are sky-high. Fraud is never a good thing.\r
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