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Businiess name:
Yellowtail Japanese Restaurant & Lounge
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Review by:
citysearch c.
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Review content:
We had a party of 6 making a reservation to this restaurant one hour before arrival. After we came on time the table were not set and we were told to wait for at least 20 min. A few couple who did not make any reservation were given the priority of a sit. We went straight in to the table and just started to sit, when a man (seemed to be an asian origin) came to us and start to hassle us with how we were out of conduct, because the table weren't set. We were surprise to see that the restaurant was quite empty and the service was that slow. Added to our disappointment was when this man start to tell us that it was their procedure to set the table before we could come in, then he mentioned a word that was really out of context of customer service. ""Please leave if you do not want to follow our procedure"", this word came out from the man later discovered to be named ""Young Lee"", we do not know if he is a manager or the owner, no matter what status he is, this is definitely not an educated manner and will definitely not an understandable personnel. Within the party were 2 young kids aged between 7 and 10, and they were waiting for a awhile to be seated. Not long after the straight word from this man, we packed our stuff and left the table... This is really not a food review we had not even tasted the food, we really given a taste of bad manners and service from a such beautiful restaurant... Pitiful that it was not well managed...
Pros: Nice beautiful restaurant
Cons: Awful service, badly managed
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