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Businiess name:
Air Zero
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Review by:
citysearch c.
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Review content:
I had Air Zero come to look at my older AC unit and told them that the year before, I had a burned out start wire, so I thought it might be that again. They told me that they tried a boost and it didn't work- so I needed a new unit for 3,500-4,000. Also, they wanted me to pay $200.00 for a boost that included labor if it worked...(online the same part is $15 and within less than 5 minutes, they claim they had installed it and it didn't work-so new unit was what was needed). I wasted $59 on a service call.... called another company and guess what? It was the START WIRE and was quickly repaired...as I told Air Zero all along- Can you say RIP OFF? NEVER using them again!
RESPONSE FROM Air Zero:
Kathy,
We are very sorry you were not happy with the service provided . The start wire ( wiring to your start winding on compressor ) is designed to be in the circuit for a short time on start up of the unit . Your 20 year old unit was pulling excess amperage - we offered a start capacitor - which did not help , of course you were not charged . The excess amperage on the wiring is the cause of the wiring burning out - simply replacing the wire does not correct the core problem . That wire will burn out as well as stated in your review (we did not make previous repair) . We did recommend considering replacing your 20 year old system .
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