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Businiess name:
Rozenovich, Grigory, Dds - Irvine Dental Assoc
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Review by:
citysearch c.
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Review content:
I have a medical insurance with Western Dental and I was assigned to their office. I don't want to talk about my treatment, but about my experience with their front-desk lady. The treatment is probably another one-star review.
The front desk lady, Ms. Dela, is the most unprofessional person I have ever met. If you accept what she says and don't ask any questions, you are her best friend. If you start asking questions and, even by far, try to challenge her affirmations you become her worst enemy. Now I understand why there are only one-star and five-star reviews. The one-star reviews are people who started asking questions, the five-star are people who fell for Ms. Dela ""nice words.""
I started by expressing my opinion and asking a couple of questions about my treatment. She felt very offended about my questioning and become very rude. At one point she asked me to pay her for her time. I asked to talk to the doctor and she almost jumped off her chair and started yelling at me. Surprisingly I was very calm and asked her to lower her tone. She probably realized what she was doing and eventually calmed down. I think this part was the most logical part of our conversation.
Anyway, I got to talk to the doctor and he was nice and we had a civilized conversation. We shook our hands and said a friendly goodbye when I left their place. But, as I was taking to the doctor, Ms. Dela put the cherry on top of the cake. While I was discussing my treatment with the doctor, Ms. Dela transfered my file to another dental provider! This was outrageous. The doctor seemed a little bit surprised but he did not do anything against her. So, everything was off now that I have been transfered to another provider. Ms. Dela literally refused to provide me with service and kicked me out of there. I tried to convince the doctor that something was wrong there but he would not do anything. It seems that the empire is ruled by Ms. Dela.
Good luck ruling (or ruining) the cabinet Ms. Dela and thank you for your goodbye gift! Buyer beware!
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