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Businiess name:
Banfield Pet Hospital
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Review by:
citysearch c.
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Review content:
I went to here because I had adopted a cat from Petsmart and got a ?Free First Visit? to make sure the kitten was ok. I waited for 20 minutes to be put into a room. Then they turned on a TV to push their Wellness Plan. After watching that for another 20 minutes we finally saw a ?nurse.? She blurted out some treatments she thought our cat needed and showed us a screen with two prices; one was what we were going to have to pay if we didn?t get their wellness plan, and the other was what we would pay if we did. Of course according to her screen we would be saving tons of money if we got their plan. She then took the cat and did exams and took samples, she didn?t even ask if that was what we wanted. She came back in with the Vet who confirmed our cat was female and asked if we had any questions. We had no idea what was going on. The nurse proceeded to talk about pricing and passed gas while we were talking to her! They then gave us two medications, tried to explain what to do with them, gave us a contract to sign, and the cat all at the same time. By the time we left, we had no idea what to do with the medications, had an extremely freaked out cat, and had spent over $150 on a FREE visit!! Not only that, I was locked into a contract that takes $17 dollars a month out of my account. I tried calling for almost a month before I got to speak to the vet again since the eye medication they gave us clearly stated not to use it in THE EYE!!! My kitten got sicker and sicker during that time, so I ended up taking her to a different vet, another $70. They refuse to give me any of my money back and say that if I want out of the contract I need to give them another $80 so that I will be paying full price for their services. I have no idea what services they are talking about. But please if you care for your animal at all, DO NOT GO HERE!!!
Cons: staff, service, pricing, treatment
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