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Businiess name:
Perma-Seal Waterproofing
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Review by:
citysearch c.
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Review content:
I would NOT recommend Permaseal because we had a Sales Rep come inspect our basement last summer. We were looking forward to not having any water in the basement and actually use it. We were told since we had cracks in the foundation, they recommended to install Interior Drainage Tiles with the Sump Pump and Battery Back Up since it was hydrostatic pressure. After getting it installed in October 2012 we were glad to get a good night sleep and not worry about the basement. Fast forward to April 18th, 2013, Illinois had a severe flood. We were ready to test the basement with the amount of rain predicted. Over the night it seemed to be fine, our alarm we had went off in the well and it over flowed because the 1/2 horse power pump ""That would keep up with any amount of rain"" failed so the water had no were else to go but up and over the wall liner coming in so fast that we had 2 feet of water the first time and had to purchase more sump pumps from Home Depot. After the water drained, it came in again coming up and over the liner for another 2 1/2 feet. We lost everything down there. We made an appointment for Permaseal to inspect the issue for June 1st. So while we waiting over a month for them to come out, we had to take off work everytime it rained because we would worry that we would get water. On May 21st, we had another down pour and again we had more water in the basement. I was looking forward to this inspection to get this fixed. Once June 1st came, all the guy kept saying is the issue is Sewage! IT'S NOT SEWAGE!!!! So they determined for us to PAY $260 to have a camera installed in the drains to make sure it's not Sewage. I am not PAYING for something after i spend $8000 for your product to work. I can NOT get a hold of your customer service ever and they are very rude to begin with. I DO NOT RECOMMEND PERMASEAL TO ANYONE!!!! I'm sure US Waterproofing would have done a better job on our basement
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