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Businiess name:  Wann Japanese Izakaya
Review by:  citysearch c.
Review content: 
I've been coming here regularly for a couple years since this place opened. Even though the service has been highly erratic and sometimes awful, i've been loyal to this place b/c i like the food...until now. \r \r Last night, My friend and I went to happy hour right before closing and ordered our usual favorites. During our meal, we weren't offered any water and were not checked up on, so I actually got up to get a pitcher of water to fill my cup. It didn't bother me too much, it was late and I'm used to sub-par service.\r \r Then the bill comes, there is a service charge for 18%. Hrmm...that's odd, I've never seen that before. So I'm thinking they've started instituting some mandatory 18% gratuity for late night:\r \r Me: Is this a new late night policy for happy hour?\r Manager: umm..no.\r Me: Oh..was it b/c I ordered kind of late? ..or is it just something special for me (kidding)?\r Manager: it's there because of YOU.\r \r At this point, I thought she was joking and going to bust out some punchline, but she wasn't.\r \r Me: Are you serious?\r Manager: Yes, some of our staff said you don't take care of them.\r \r I've been coming to this joint for years. I've put up with your poor service and have recommended tons of people to eat here and you throw it back at me? So I dated a waitress a few years back that imparted me the value of service and tipping, so I at least try to tip 15% at all instances. Servers have it rough, she'd tell me. Okay, understood. I've only tip under 15% once at Wann (over 100+ visits). It was the time when I found bits of plastic in my salad, a dish we ordered was not brought out, and we had empty glasses of water for most of the night [note: it was slow night] -- apparently the waitress working that night was working this night too. \r \r As a loyal customer of a restaurant, I would think I would be afforded some benefit of the doubt. I mean, I come to this freakin' place almost every week. Well, never again. Not anymore. Wann, You stink! Pros: food Cons: price, service, service, service

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