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Businiess name:
20/20 Eyeglass Superstore - Winter Park
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Review by:
citysearch c.
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Review content:
Mark Manstrangell, the district manger of 20/20 eyeglass superstore in Central Florida is one of the most unprofessional and arrogant people I have ever spoken to. His phone etiquette is left wanting. The staff was so friendly. Its a shame their boss has the worst customer service I have ever encountered. I work for another eye doctor and needed a glasses prescription filled. Long story short, the glasses were not working out. I called to inquire about their refund policy and had the bad luck of talking to Mark, who happened to be in that particular store that day. And I quote, ""Listen lady, I've been in this business for 35 years. No one gives refunds! Not Wal-mart, Not Lenscrafters! Nobody! Quite asking me the same thing!"". This jewel of a man told me that the reason he lost his temper with me (I am a soft-spoken and gentle person) is because ""You keep pressin' me on the same issue!!!! The answer is no! You continue to press me! No!"". When I looked up the policy for Wal-Mart & Lenscrafters, he was left with his pants on the ground, but continued to insist that he didn't care and that ""no refunds are given at 20/20 superstore! period!"" Its a shame that a person like Mark Manstrangell represents an entire district for 20/20 superstore. My 16 year old brother has more patience with people than Mark. I am pleased to not run my business or treat my patients--the paying customers--with belittling comments and unprofessionalism. He has a thing or to learn about KEEPING A GOOD REPUTATION in all of his ""35 years of experience"".
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