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Businiess name:
I-Go Car Sharing
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Review by:
citysearch c.
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Review content:
THEY LEFT ME STRANDED AT A GAS STATION FOR OVER AN HOUR. I needed to fuel up and the fuel card did not work. Waited on hold for 25 minutes, finally Shonda came on and tried to help for a couple tries which failed. She said I need to see the cashier and she needed to take other calls. I told her to not leave me until we figured out the situation- then it happened the call hung up! I proceeded to call 2 other times. Each time took 20 minutes which ended up in the call going from elevator music to ringing phone call to me finally getting a busy signal. Unfortunately, I left my debit card at home so prayed I would make it home on gas fumes... which thankfully I did. THIS IS THE WORST CUSTOMER SERVICE EXPERIENCE I HAVE EVER HAD.
On top of this the cars are filthy and usually damaged. This one obviously was in an accident recently. Zip cars are very well maintained and much better service. They cost a tad more but will only use them for now on. I-Go is just plain ghetto and expect a lot of issues including doors that wont electronically open in called weather which means... long hold times while you wait in freezing cold for them to open them.
Really? I-go... Get your self together. I'm gone!
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