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Businiess name:
Guillermo's Italian Cuisine
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Review by:
citysearch c.
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Review content:
I JUST held a party for 45 there. The service SUCKED. They have ZERO customer service skills. The tables were set up 4 or 5 in a row in ""family style fashion"". My guests were squished together like sardines. I had my immediate family get in late. There were four of them. SInce everyone was seated, I asked if they could take a ""single table that was over in the corner"". (blocking the fire exit...by the way). They said no since it was blocking said exit. We asked if we could move that table to an open corner of the party space...again we were met with a ""no"". When I asked the server if we could add another (one) table for elbow room, she went into a speech about how the room was set up for the amount of people we gave for the final head count. I get that but didn't need an explanation. I just need you to say....""no problem, let me get another 4 top for you right away"". The server arguing with me took 3 times as long as it took for them to add another table. I mentioned something about their dwindling tip in front of the snottier of the two servers and finally had my request fulfilled. So that set the tone for the entire party as I was displeased from ""jump"". Since some of my friends and family currently wait tables or have waited tables they all came up and asked what was going on. Throughout the party they had comments on the service they received. Now onto the food. Mediocre at best...and that is being nice. Now I was there years ago and thought the food was pretty good which was why I booked the party without a tasting. The chicken was bland, The stuffed shells were bland. The sauce on the shrimp dish was way too thick. They charged 20% gratuity on top of my bill which was not deserved in the least bit. I don't care how many people I had...Servers depend on their tips but if you have subpar service you should be getting a subpar tip.
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