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Businiess name:
Harry's Auto Collision Center
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Review by:
citysearch c.
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Review content:
After I was in a car accident I wanted to take my 2007 Perfect Ford Mustand to an authorized Ford body shop, my Insurance company recommended Harry's.First off it was estimated to take 3 weeks more or less to fix, it took 5 weeks, on the 5th week I called to get the status and the receptionist said it was ready 2 days ago, Daniel was handling my case and never called me(I don't recommend Daniel at all!After I picked my car up I did a glance at the work and it looked fine I asked if I noticed any quirks if I could bring it back they said yes.I notice a few things including a big scratch on front bumper and scratches all over the hood from where they covered it to pant the side, when I took it in they all conspired to tell me that it wasn't thier fault, I was told by The Fat receptionist, Daniel and the manager June(A man) that he was on a test drive,he wasn't and I knew that, and he could have cared less.\r
In a nutshell, I would not recommend this auto shop why? see below:\r
-After you pick up your car they act like you don't exist\r
-If you notice damage to your car after you pick it up, you are on your own(Oh they will fix a minor damage for free if it doesn't cost them more than 100.00.\r
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I have never written a review before, but I am in the Customer Service Business and felt it my duty....\r
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If you do take it to Harry's Auto Collission do the following\r
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1.Take pictures of your car before turning it over to them.\r
2.When you pick it up take your pictures with you and go over EVERY INCH of your car with a fine tooth comb.\r
3.Address any problems immediately because Harry as he said has been in buisness for 30 years\r
and has a successful business so he has the attitude of (Oh well a few unsatisfied customers, WHO CARES)\r
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I must give credit to where credit is due, the only person who I felt had any concern about the customer\r
was Raffi, I wish I had delt with him....\r
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In short, think hard before you take your car to this shop.\r
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Pros: Raffi one of the employees
Cons: Daniel, Harry, June they need a lesson on how to communicate with customers
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