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Businiess name:
Sprint Store
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Review by:
citysearch c.
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Review content:
BUYER BEWARE!!! After being a Sprint loyal customer for over 10 years, my recent visits to this Sprint Corporate Store (1201 Lincoln rd) made me change service to other wireless provider. When I went to Sprint store in April 2013, I wanted to upgrade one of my basic phones to iPhone that was on my family Share Plan with a total of 5 lines. The sales person insured me that it will only cost $10 more, since basic phones on a family plan are $20 extra and smart phones are $30 extra. Instead they instantly separated my 5 lines family share plan into 4 lines family plan plus 1 line individual plan, which cost $133 + tax more than I was suppose to pay! Did they do it by mistake? If so, then why did they do the same thing at the same Miami Beach Sprint store (which was on 555 Washington Ave at that time) eleven months ago? The answer is simple – if your phone billing is set on automated payments, then many people do not notice the changes that Sprint store makes to their plan right away, while Sprint customer service will only agree to refund those charges for not more than 60 days unless customers get their attorneys involved. Same applies to phone insurance that they added to my plan when I told them not to. Not to mention that Sprint 3G internet barely works even at the Sprint store & most of Miami Beach, I am not even talking about remote areas. In addition to that, when I came back to the same store the next day to resolve the fraudulent changes to the plan that were made at that location twice in past 12 mo – Ahiman Alexander (store manager) told me that even Sprint loyal customers are not allowed to call Sprint customer service on a speakerphone from their store, just so other customers would not hear about the fraud that they do there. After spending hours on a phone with Sprint – came to conclusion that most likely they do the same in most of their stores in to increase company revenue. I am glad that other wireless provider gave me almost the same price as I paid for my Sprint phones and I no longer have to deal with Sprint again!
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