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Businiess name:
Roberts Hot Tubs Inc
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Review by:
citysearch c.
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Review content:
Where do I start? I bought a spa cover from Roberts Hot Tubs because of price and the promise of ""arrival in 3 weeks"" (2 week production + 6 days shipping). My order confirmation then immediately noted it would be 4 weeks due to the ""busy season"". After 5 weeks with no phone call or email explanation for the delay, I contacted RHT, who said my spa cover was still in production (!), but they would ""put a rush on it"" (!?) \r
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RHT boasts of ""free delivery shipped via UPS"". No it's not. It's shipped via a series of no-name transit companies. And it doesn't arrive in 6 days - I could have carried the cover on my back and walked from their plant in California to my home in Georgia faster than the 15 days it took to deliver.\r
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For my troubles, RHT included a thermal blanket for free, which arrived with a gaping hole, frayed and scratched, with size 11 shoe prints clearly showing in the dirty fabric. I threw it in the trash, which is probably what the previous owner did before RHT dug it out to send to me.\r
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So, if you want to wait 2 months with no communication from a company, and take a chance on what they will send you in order to save a few dollars, then order from Roberts Hot Tubs. Seriously, there are dozens of Spa companies out there that are faster, will treat you better, and at a similar price.\r
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